External Article25 January 2019

forbes.com external

There are glitzier Big Apple hotels than The Lowell, but there aren’t many better ones.

I’ve stayed at over a thousand different hotels around the world in my travel writing career, including many of the most famous and acclaimed, and I have a pretty good idea what makes a luxury hotel succeed. But more importantly, I know what I like in a hotel. One of the hardest things to pull off in the hospitality world is a true feeling of welcome, a home away from home, a place where you are viewed as more than a credit card to be billed, where the doorman knows your name and the staff really seems to care and be happy that you are there. Very few places offer this warmest of welcomes, and those that do are among my favorites. The Lowell, a jewel box of a boutique hotel on the Upper East Side, is one of them. It’s the kind of elegant throwback where you still leave your physical key at the desk when you go out, and you don’t have to give them your room number when you return because they know who you are. How many city hotels offer you a complimentary welcome drink, including your choice of wine, when you check in? I can’t recall the last time it happened before my recent Big Apple visit.

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