TeamSupport, the industry’s top business to business (B2B) customer support software solution, today shared information about its 2018 performance and growth initiatives as the company continues building strong momentum into 2019.
To support the continued growth in 2019 and beyond, the company has expanded its leadership team with three new senior executives. In addition to the new executive team, the company increased the number of employees last year by more than fifty percent, adding key members to our customer success team, development, and other areas in our newly expanded office.
“It has been amazing to see our vision of TeamSupport, both as a company and a product, grow so quickly,” said CEO Robert C. Johnson. “Having started with a team of three co-founders and evolving into an industry leading B2B support software solution is a great accomplishment. Our recent success has been some of the most innovative and exciting times at TeamSupport, and we’re only getting started. I’m very excited and look forward to continuing this growth and momentum into the future.”
The increase in talent has also led to significant positive changes and innovations to the TeamSupport product. For example, TeamSupport announced a new version of its Customer Distress Indicator and debuted Sentiment Analysis utilizing IBM Watson technology. Now customers can go beyond traditional customer support by capturing and analyzing critical data to positively increase their customer’s experience.
TeamSupport was designed from the ground up by B2B support professionals especially for organizations that provide external customer support. The TeamSupport solution offers an array of tools that make it simple for teams to work together, share information, and access their collective knowledge to solve customer challenges. TeamSupport makes it easier for support agents to resolve individual tickets while managing the overall customer relationship. Find out more at www.teamsupport.com.