Roti Modern Mediterranean Serves Up a New Digital Customer Experience

Founded in 2007, Roti Modern Mediterranean, the Chicago-based fast casual Mediterranean chain which operates 40 locations nationally, including Chicago, Washington D.C., New York City, Dallas and Minneapolis, is embracing next-generation technology innovation.

The company, which last year secured a $23 million equity investment to help drive growth and expansion, is deploying an end-to-end technology suite enabled by solution provider eatsa. The technology integrates everything from kiosks and POS systems to mobile ordering, cubby lockers and delivery.

Incidentally, the Roti equity investment was led by Valor Equity Partners, a Chicago based growth investment firm which also invested in a number of restaurant technology companies, including eatsa.

Eatsa features a product that combines futuristic ordering kiosks with a cubby-based delivery system. By deploying eatsa’s technology solution, Roti is aiming to increase throughput and enhance of the overall customer experience. The goal is to deliver a more convenient guest experience with shorter wait times and more seamless customization.

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Sonic Drive-In To Pilot AI Voice Assistant and Personalized Dynamic Menu

The drive-thru accounts for more than 70 percent of quick service restaurant (QSR) transactions, yet, despite the surge in restaurant technology innovation, the drive-thru experience has scarcely changed for decades — that is, until now.

As reported here, McDonald’s will begin using AI-enabled platform capabilities to present customized menu items on its digital signage at drive-through locations. The menu items that it serves up will be based on an individual customer’s initial food order and also according to such factors as the weather, the time of day, and how busy the restaurant is at the moment. The menu can also be used to serve up “popular” items that also happen to have particularly high profit margins.

Another example of next-generation technology is Valyant AI, a Colorado-based technology solution provider behind a new technology that being called the world’s first conversational AI platform for the quick serve restaurant industry.

As reported here,  quick service drive thru restaurant in Denver, Colorado, Good Times Burgers & Frozen Custard, was the first eatery to deploy the AI-enabled voice-activated order taker. The system is specially engineered to handle the types of conversations that take place in the context of a drive thru restaurant and to automatically send menu orders to the kitchen according to those conversations.

Now Sonic Drive-In, the fast-food restaurant chain owned by Inspire Brands, the parent company of Arby’s and Buffalo Wild Wings, is getting into the game. The Oklahoma-based company announced this week that it, too, is testing the waters of next-generation drive-through technology. Currently, there are more than 3,600 Sonic locations in 45 U.S. states.

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New AI Solution Enables Restaurants to Instantly Deliver Personalized Menus Based On Guests’ Dietary Restrictions

Today, over 100 million Americans are following special diets with multiple restrictions. To help restaurants address this reality, New York City-based solution provider THE.FIT has launched a menu personalization engine that allows them to create customized menus for each guest, according to their individual dietary preferences, in a matter of just a few seconds.

The artificial intelligence (AI)-powered platform is designed to enable restaurants to increase ticket sizes and strengthen margins while delighting guests.

Previously, diners with specific diet or lifestyle preferences relied on servers’ recommendations or menu dietary symbols and fine print. THE.FIT automates and simplifies this process. Participating restaurants will provide guests with a QR code that will take them to a page on their mobile phone where they can select their dietary preferences and view a personalized menu.

Upon each subsequent visit, THE.FIT’s technology leverages AI to collect data—including ordering habits, demographics and social engagement—to improve the customer experience through enhanced personalization.

Each day, thousands of gallons of beer are poured around the world, with no ability to track what’s happening. 

Nectar Introduces Connected Beer Cap and Other Bar Management Innovations

Each day, thousands of gallons of beer are poured around the world, with no ability to track what’s happening.  Nectar is addressing that problem by unveiling an expanded lineup of connected pourers and stoppers that enable real-time pour data, with minimal cost and disruption to bartender behavior. Its hardware and software platform generates valuable and previously unavailable insights, like average pour size, off-hour pours, and rate of pour, all of which are immediately actionable, and can increase revenue and boost profits. To date, the company has digitized over two million pours, resulting in a nearly 20% reduction in average pour size.

Driven by strong demand for the current offering and growing customers 200% quarter over quarter, Nectar is now launching three further industry-defining innovations:

With Nectar, beer tap finally meets real-time measurement with an elegant IoT device that seamlessly integrates into existing taps, and – with simple calibration – can immediately offer data about real-time pours.

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Restaurant Technology News is the hospitality industry’s premier source of information and insights related to technology innovation at the world’s leading quick service, fast casual and full service restaurants. Our reporting, research and opinion pieces reveal how forward-thinking restaurant operators are upgrading their technology capabilities to improve operational performance and the quality of the guest experience, as well as to reduce waste and improve environmental sustainability, and how top solution providers are advancing the frontier on next-generation restaurant technologies.


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