RoomKeyPMS is excited to announce the hiring of another Customer Support team member, Katie Knight, who is an expert in luxury hotel brands.
Recently relocated from Australia, Katie worked as a Reservations Agent and then Systems Coordinator at the luxury hotel brand Spicers Retreats, a RoomKeyPMS client. While in this role, Katie implemented and maintained all aspects of technology and rates, including PMS, OBE, Channel Manager, RMS, Livechat and OTA’s, and provided training and support to her team members. Prior to this in-depth role, Katie had even more relevant experience as a Training, Support and Implementation Specialist at Newbook PMS, where she was responsible for setting up property databases and integrations, as well as system training and ongoing support with clients.
In her new role as a Client Support Specialist at RoomKeyPMS, Katie will use her previous PMS and luxury industry experience, as well as her knowledge of the RoomKeyPMS tool, to support active clients and new implementations.
“Katie is a breath of fresh air and it’s exciting to have her positive attitude and experience join our growing team” said Tim Major, Executive Vice President and General Manager of RoomKeyPMS. “Continuing to grow our diverse team of hotel operation experts is core to our strategy of not only providing a complete cloud-based PMS for independent hotels but ensuring local experts are there at every step of the journey to provide our customers the daily support they need to utilize all our bells and whistles.”
RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com
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