HRS Hospitality & Retail Systems continue their global expansion by opening in China, the largest market in the Asia-Pacific region. HRS began its operations reselling Oracle Hospitality solutions in China in 2019, and now, after obtaining support rights from Oracle, it is authorized to provide support services to new and existing customers in the country.
With over thirty years of experience in the Hospitality Industry, HRS has more than 550 employees located in 76 different countries looking after nearly 3000 international hotels. Major international chains, regional groups, and independents all look to HRS, Oracle’s Hospitality Platinum Partner worldwide, to handle their properties.
Steven Lee, HRS Managing Director for Asia-Pacific, stated, “We are proud to become an official Oracle Field Delivery Service Provider in China. In recent months we have almost doubled our service delivery team in this country, creating an infrastructure that will allow us to support up to 1500 customers. This will be one of the largest and most experienced Oracle Hospitality teams in the world, ready to transition new or existing clients onto our support platform.”
With its first office now open in Shanghai, shortly to be followed by Beijing and Guangzhou, the HRS China service delivery can offer customers the same level of expertise and service quality that is available to customers at all the other HRS offices across the globe.
“Having Oracle Hospitality resell rights, support rights, and being OPI certified and hosting ready, we are well equipped to operate within the Chinese market,” said Slava Ovchinnikov, HRS Managing Director Global Operations, “and we are looking forward to delivering localized hospitality solutions that will meet the specific needs of our customers in China.”
HRS China offers an impressive portfolio of products and services, including well-known Oracle Hospitality solutions such as: Opera PMS, Suite8 PMS, Simphony POS, RES 3700, etc), the HRS spa, wellness and loyalty management system TNG, plus a complete set of China-specific applications, and a range of complementary products.
Delighted CEO Joanne Vaughan commented, “We pride ourselves in having acquired an excellent reputation for the provision of quality services, a strong global presence, and the benefit of over 30 years of market experience. HRS is not just as an IT solution provider, it is also an innovative and proactive contributor to the global Hospitality Industry.”
Founded in 1990, HRS Hospitality & Retail Systems was created with the aim of providing a superior customer experience, both for service industry companies and their clients. Now, HRS provides innovative management solutions for hotels, restaurants, retail chains, stadiums, spas and fitness clubs. HRS has an impressive portfolio of products and services; these include pre-project analysis, hardware and software supply, strategic IT consulting, solutions implementation and integration, staff training and consulting, 24/7 technical support, plus a wide range of professional customer services. The company has developed an excellent reputation for providing quality services together with a strong global presence. HRS has established itself not just as an IT solution provider but also as a proactive contributor to the hospitality industry.