SANTA MONICA, California (June 30, 2020) – Go Moment™, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced Canada’s Vintage Hotel Group, as one of its newest clients to implement their award-winning smartconcierge, Ivy®. Vintage is an internationally-recognized hotel group comprised of 11 unique properties located in Ontario’s picturesque Niagara-on-the-Lake region. Vintage is known for creating memorable guest experiences, and its attention to detail has resulted in all Vintage properties earning Four Diamond Status.
“We were excited to learn how Ivy can enhance our current environment across out properties and better help our guests,” commented Bob Jackson, chief executive officer of the Vintage Hotel Group. “Implementing Ivy will give our guests a point-of-contact at any point during their stay, no matter the hour or location. This will further increase our guests’ satisfaction and free up our staff to create more meaningful guest connections and experiences.”
Ivy communicates with guests and offers them with personalized, instant service through text messaging. The AI-powered smartconcierge analyzes previous guest interactions to understand and naturally respond to guest questions about housekeeping, F&B service, or anything else the front desk staff might typically address. Ivy’s technology is so intuitive that guests feel as if they are messaging with a real hotel staff member. By using artificial intelligence to address the most common guest inquiries, Ivy also provides the hotel staff with more time to engage with guests and data about the guest’s stay.
Set in the heart of wine country in the Niagara-on-the-Lake region, each of Vintage’s 11 properties offers guests a distinct experience. Vintage Hotels has won numerous accolades from both Canadian and international media, including receiving the prestigious CAA/AAA Four Diamond rating many times over. Since 1997, Vintage has provided guests with individualized experiences in a luxury setting. By working with local farmers, vintners, and artists, Vintage Hotels has crafted an unparalleled experience for guests featuring world-class spas, fine dining, and great wine.
“We are excited to partner with such a renowned hotel group like Vintage that is known for its superior guest service,” said Raj Singh, chief executive officer of Go Moment. “Vintage is continually praised for the unique guest experiences they create, and Ivy will be able to help further that guest engagement. Guests will be able to make requests no matter where they are via their smartphone. If they are out on an excursion and would like a bottle of wine or a cheese plate waiting in the room upon their return, they can simply text that request to Ivy, and she will get it to the appropriate staff. Ivy will help Vintage to continue to raise the bar on guest satisfaction.”
Ivy also benefits hotels by touching base with guests during the stay and asking how their visit has been so far. This feature allows the staff to identify and communicate with guests who have left low ratings, creating the opportunity to resolve any issues while they’re still on the property. Conversely, guests who are enjoying their stay are prompted to leave a review on TripAdvisor. Because guests simply need to click a link to access TripAdvisor, they are far more likely to leave glowing reviews than if left to their own devices after check-out.
“We are beginning to start the implementation process now and look forward to having all our properties live,” said Jackson. “From the smartconcierge’s ability to resolve guest needs quickly and efficiently, with little effort on the guest’s part, to creating a stronger connection with each and every guest, we are certain Ivy will become a valuable asset to our team. We’re looking forward to seeing continuous positive growth in terms of guest engagement, guest satisfaction, and operational efficiencies in the come.”
To learn more about Ivy and schedule a demo, visit GoMoment.com.
About Vintage Hotels
Vintage Hotels is a collection of luxury CAA/AAA four-diamond hotels. Prince of Wales, Queen’s Landing and Pillar and Post in Niagara-on-the-Lake offering 374 guestrooms, over 35,000 square feet of meeting space, three four-diamond restaurants, and two spas. Vintage Hotels also owns the 24 guestroom Moffat Inn in Niagara-on-the-Lake, The 52-guest room Millcroft Inn located in Caledon, ON, which is home to a four-diamond award-winning restaurant and the renowned Millcroft Spa, Centre for Well-Being and The Parlour Inn located in Stratford, Ontario and Inn on the Twenty Located in Twenty Valley, one of the most beautiful areas in Ontario’s wine region, offering a boutique hotel experience in charming Jordan Village.
For reservations and more information, visit https://www.vintage-hotels.com
Ivy, powered by Go Moment, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers common guest inquiries like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience anywhere, any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.
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